Privacy Policy

At Forest Bloom Silk, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services. We adhere to the principles outlined in Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

We may collect personal information about you in various ways, including when you:

  • Visit our website (e.g., IP address, browser type, pages viewed).
  • Create an account (e.g., name, email address, password).
  • Place an order (e.g., shipping address, billing address, phone number, payment details).
  • Subscribe to our newsletter (e.g., email address).
  • Contact customer service (e.g., name, email, communication history).

The type of personal information we collect depends on the nature of your interaction with us.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your orders, including payment processing and shipping.
  • To communicate with you about your orders, products, services, and promotional offers.
  • To improve our website, products, and services based on your feedback and usage patterns.
  • To personalize your experience on our website.
  • To provide customer support and respond to your inquiries.
  • For internal record keeping, analysis, and reporting.
  • To comply with legal obligations.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:

  • Service providers who assist us in operating our business (e.g., payment processors, shipping companies, website hosting). These third parties are contractually obligated to protect your information and use it only for the purposes for which it was shared.
  • Law enforcement or other governmental authorities when required by law.
  • In connection with a corporate transaction, such as a merger or acquisition.

4. Consent

By using our website and providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

5. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information, including:

  • Encryption of data during transmission.
  • Secure servers and restricted access to data.
  • Regular security assessments and updates.

However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

You have the right to access, update, or correct your personal information. You also have the right to request the deletion of your personal information, subject to certain legal exceptions. To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date below. We encourage you to review this Privacy Policy periodically for any changes.

Last Updated: October 26, 2023

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Forest Bloom Silk
789 Willow Creek Lane, Suite 201,
Whistler, British Columbia, V8E 0H3
Canada
Email: [email protected]
Phone: (604) 932-1700